Telus Customer Service Phone Number 866-558-2273

Telus Customer Service Phone Number 866-558-2273 -The call center is open Mon-Fri 8 am-10 pm, Sat-Sun 9 am-8 pm ET. Use 1-866-558-2273 or *611 from your TELUS phone.

TELUS Customer Care Contact: Your Guide to Reaching Support

Introduction to TELUS Customer Care

TELUS is one of Canada’s leading telecommunications providers, offering services like mobility, internet, home phone, and Optik TV. With a reputation for reliable networks and customer-focused solutions, TELUS ensures support is accessible through multiple channels, including phone, live chat, and online self-service. Below, we outline the key phone numbers and contact methods to address your needs efficiently.

TELUS Support Phone Numbers

TELUS provides specific phone numbers depending on the type of service or issue. Here’s a breakdown of the most relevant contacts:

1. TELUS Support Phone Number Toll-Free

For general inquiries, technical support, or account-related issues, the primary toll-free number is:

• 1-888-811-2323
• Hours:
  • Technical Support: Monday to Sunday, 8 AM to 9 PM (local time)
  • Account, Billing & Sales: Monday to Sunday, 9 AM to 7 PM (local time)
• This number is ideal for most consumer needs, including mobility, internet, and home services.

2. TELUS 24-Hour Customer Service

TELUS offers 24/7 technical support for urgent issues, such as mobility service disruptions or internet connectivity problems:

• 1-866-558-2273 or dial *611 from your TELUS mobile phone (free)
• Availability: 24 hours, 7 days a week
• Use this number for immediate assistance with device issues, no internet, or slow connections.

3. TELUS Customer Service BC Telephone Number

For customers in British Columbia (BC) and Alberta, the same toll-free number applies:

• 1-888-811-2323
• Note: If you’re calling from outside BC or Alberta, avoid using provincial toll-free numbers like 310-2255, as they may not work. Add an area code (e.g., 604 or 780) or use the toll-free number instead.

4. What Is the Phone Number for TELUS Canada?

The main contact for TELUS Canada customers is:

• 1-888-811-2323 (toll-free)
• For mobility-specific issues, use 1-866-558-2273 or *611 from your TELUS phone.
• These numbers connect you to representatives who handle a wide range of services across Canada.

5. TELUS Internet Customer Service Phone Number

For internet-related issues, such as slow speeds or connectivity problems:

• 1-888-811-2323 (toll-free)
• Hours: Technical support is available 24/7 for urgent internet issues.
• Alternatively, use the live chat option on the TELUS website for faster troubleshooting.

6. TELUS Home Services Phone Number

For Optik TV, Pik TV, home phone, or internet:

• 1-888-811-2323 (toll-free)
• Hours: Monday to Friday, 8 AM to 10 PM; Saturday and Sunday, 9 AM to 8 PM (EST)
• This number covers all TELUS home services, including setup, troubleshooting, and cancellations.

7. TELUS Technical Support Phone Number

For technical assistance with mobility, internet, or home services:

• 1-866-558-2273 or *611 (24/7)
• 1-888-811-2323 for general technical support (8 AM to 9 PM, Monday to Sunday)
• This is the go-to number for device issues, network outages, or software troubleshooting.

8. TELUS Customer Service Billing Phone Number

For billing inquiries, plan changes, or payment issues:

• 1-888-811-2323
• Hours: Monday to Sunday, 9 AM to 7 PM (local time)
• You can also manage billing online via the My TELUS app or website.

Additional TELUS Contact Options

International Support

If you’re traveling and need assistance:

• US: 1-866-771-9666
• Outside Canada/US: 1-416-940-5995
• Hours: 24/7 for international roaming support

Online Order Support

For help with online purchases of smartphones, tablets, or smartwatches:

• 1-866-488-2709
• Hours: Monday to Friday, 9 AM to 10 PM; Saturday and Sunday, 9 AM to 6 PM (EST)

Live Chat and Online Support

• Live Chat: Available at chat.telus.com for real-time assistance.
• My TELUS App: Tap the “?” icon, select “Message us,” and chat with a virtual assistant or request a callback.
• Website: Visit telus.com/support for self-service tools and help articles.

Social Media

Reach out via:

• Twitter/X: Send a DM to @TELUS_Support
• Facebook: Message the official TELUS page

Management Escalation

If your issue remains unresolved, contact the TELUS Management Team:

• Submit a form at telus.com or send a private message to @TELUS_Support on Twitter/X or Facebook. A representative will respond within 1-2 business days.

Tips for Contacting TELUS Customer Care

1. Call During Optimal Times: Thursdays have shorter wait times, while Tuesdays are busiest. Average hold time is over 30 minutes, so plan accordingly.
2. Have Information Ready: Prepare your account details, billing statements, or device serial numbers to speed up the process.
3. Use Self-Service First: Check the My TELUS app or website for quick fixes, like bill payments or plan changes, before calling.
4. Escalate if Needed: If standard support doesn’t resolve your issue, request the Management Escalation Team.

Why Choose TELUS Customer Care?

TELUS is known for its reliable 4G and 5G networks, covering 99% of Canadians, and its customer service ranks above competitors like Rogers and Bell in J.D. Power surveys. With 24/7 technical support, multiple contact channels, and a commitment to resolving issues, TELUS ensures you stay connected.

Conclusion

Reaching TELUS customer care is straightforward with the right phone numbers and contact methods. For most issues, start with 1-888-811-2323 or 1-866-558-2273 for 24/7 support. Use live chat or the My TELUS app for faster resolutions, and escalate to the Management Team if needed. Save this guide to quickly connect with TELUS support for mobility, internet, home services, or billing concerns.

For more information, visit telus.com/support or follow @TELUS_Support on Twitter/X.