DStv Customer Care Contact Numbers and Details for South Africa, Nigeria, Kenya, and Tanzania

DStv Customer Care Contact Numbers and Details for South Africa, Nigeria, Kenya, and Tanzania

Accessing reliable customer care is essential when you need assistance with your DStv subscription. Whether you’re troubleshooting a decoder issue, managing your account, or upgrading your package, DStv and MultiChoice provide various contact options across South Africa, Nigeria, Kenya, and Tanzania.

This guide provides up-to-date DStv customer care contact numbers and details, including 24-hour support options where available, to ensure you get the help you need.

DStv Customer Care Contact Details in South Africa

DStv South Africa offers multiple channels for customer support, including phone, WhatsApp, and digital platforms, ensuring accessibility for all subscribers.

• Phone Number: +27 11 289 2222 (available 07:00–23:00, seven days a week, including public holidays; note that calls are not free)

• WhatsApp: +27 60 060 3788 (type “Hello” to start)

• Email: help@dstv.com

• Live Chat: Available on the DStv website via the chat icon in the bottom right-hand corner

• T.U.M.I. Chatbot: 24/7 AI-powered support on the DStv website and MyDStv app for tasks like clearing decoder errors, checking balances, and managing packages

• Social Media: Connect via @DStvCare on Twitter or DStv Official on Facebook

• USSD: Dial 12068584# for account updates or error resolution

For a seamless experience, have your DStv account number and issue details ready before contacting support.

MultiChoice Customer Care Contact Details

As the parent company of DStv, MultiChoice Africa provides overarching support for DStv and GOtv services across multiple countries. For general and media queries:

• Email: info@multichoiceafrica.com

• Website: Visit www.multichoice.com for procurement terms and additional contact details

For specific customer and service-related queries, MultiChoice directs users to local DStv offices or the DStv website (www.dstv.com).

DStv Customer Care Phone Number in Nigeria

DStv Nigeria provides dedicated support for subscribers facing issues with payments, subscriptions, or technical difficulties. Contact options include:

• Phone Numbers:

  • National Call Center: +234 803 900 3788 or +234 1 270 3232

  • MTN: 08149860333

  • Glo: 08113630333 or 080037882666328

  • Airtel: 07080630333

  • Etisalat: 09090630333

• WhatsApp: +234 908 236 8533

• Email: info@multichoiceafrica.com

• Physical Address (Lagos): Plot 1381 Tiamiyu Savage Street, Victoria Island, Lagos

• Physical Address (Abuja): Legion House, 3 Kaura Namoda Street, Area 3, Garki, Abuja

• Social Media: @DStvNg on Twitter and DStv Nigeria on Facebook

• USSD: Dial *288# for account management

The average call hold time is less than one minute, with Thursday being the best day for quick connections and Saturday having the longest wait times.

DStv Customer Care Phone Number in Kenya (Including Nairobi)

DStv Kenya offers robust customer support, including options tailored for Nairobi-based subscribers and 24/7 digital services.

• Phone Numbers:

  • +254 711 060 000
  • +254 20 423 6000

• WhatsApp: +254 755 896 248 (save the number, provide your Smartcard Number and Surname, and type “Hi” to start)

• USSD: Dial *423# to pay, reconnect, upgrade packages, or fix errors

• Email: info@multichoiceafrica.com

• Social Media: @DStv_Kenya on Twitter and DStv Kenya on Facebook

• Live Chat and T.U.M.I.: Available on the DStv website and MyDStv app for 24/7 support

For Nairobi-specific queries, the above contact numbers and digital channels are accessible. While 24-hour phone support is not explicitly confirmed, the T.U.M.I. chatbot and MyDStv app provide round-the-clock assistance.

DStv Customer Care Phone Number in Tanzania

DStv Tanzania ensures subscribers can resolve issues efficiently through multiple contact methods.

• WhatsApp: +255 677 666 111 (save the number, provide your Smartcard Number and Surname, and type “Hi” to start)

• Email: info@multichoiceafrica.com

• Social Media: @DStvTanzania on Twitter and DStv Tanzania on Facebook

• Website: Visit www.dstv.com for self-service options like account management and error resolution

For immediate support, the WhatsApp channel and T.U.M.I. chatbot are recommended for their 24/7 availability.

Tips for Contacting DStv Customer Care

1. Prepare Your Details: Have your DStv account number, Smartcard Number, and a clear description of your issue ready to expedite the process.

2. Use Digital Channels for 24/7 Support: The MyDStv app, T.U.M.I. chatbot, and USSD codes offer instant solutions for common issues like decoder errors or payment disputes.

3. Check Operating Hours: Phone support in South Africa is available from 07:00–23:00, while digital channels like WhatsApp and the T.U.M.I. chatbot are accessible 24/7.

4. Visit Physical Offices: For in-person support, MultiChoice offices in Lagos, Abuja, and other locations are available.

5. Verify Contact Details: Always check official sources like www.dstv.com or www.multichoice.com to ensure accuracy.

Why Choose DStv Customer Care?

DStv, managed by MultiChoice, is Africa’s leading entertainment provider, offering a wide range of local and international channels, sports, movies, and series. Their customer care services are designed to provide seamless support through innovative digital tools like the MyDStv app and T.U.M.I. chatbot, alongside traditional phone and in-person options. Whether you’re in South Africa, Nigeria, Kenya, or Tanzania, DStv ensures you can manage your subscription and resolve issues efficiently.

For the latest updates or to manage your account, visit www.dstv.com or use the MyDStv app. Stay connected with DStv for premium entertainment tailored to your needs!