KPLC Customer Care Contacts-0703070707, 0732170170-Email: Customercare@Kplc.Co.Ke.Ussd: *977# Billing Queries: 0702 977977
KPLC Customer Service Contacts (All Regions)
| Service | Contact |
|---|---|
| KPLC Call Center | 97771 |
| Mobile Support | 0703 070 707 / 0732 170 170 |
| WhatsApp Support | 0703 070 707 |
| Email Support | customercare@kplc.co.ke |
| SMS Reporting | 97771 |
KPLC Contacts in Kenya (Nairobi, Kisumu, Nyeri & WhatsApp Numbers)
Kenya Power and Lighting Company (KPLC) provides multiple customer care contacts to help customers across Kenya with electricity bills, power outages, new connections, prepaid meter issues, and general inquiries. In this guide, you’ll find verified KPLC customer care contacts, including Nairobi, Kisumu, Nyeri, phone numbers, WhatsApp support, and other official communication channels.
KPLC Customer Care Contact Numbers
- KPLC Call Center (24/7): 97771
- Mobile Numbers:
- 0703 070 707
- 0732 170 170
These numbers are used for reporting power outages, prepaid token issues, billing complaints, and general service requests.
KPLC Customer Care WhatsApp Number
For fast and convenient support, KPLC offers WhatsApp customer service.
- KPLC WhatsApp Number: 0703 070 707
You can use WhatsApp to:
- Report power outages
- Request meter or billing assistance
- Follow up on service requests
- Get general customer support
KPLC Customer Care Contacts – Nairobi
Customers in Nairobi can access KPLC services through the national call center and regional offices.
KPLC Customer Care Contact Number – Nairobi
- 97771
- 0703 070 707
- 0732 170 170
Nairobi customers can also visit KPLC offices in areas such as Stima Plaza, Parklands, Westlands, and Industrial Area for in-person assistance.
KPLC Customer Care Contacts – Kisumu
Residents of Kisumu and surrounding counties can reach KPLC through the following channels:
KPLC Kisumu Customer Care Contacts
- Phone Number: 97771
- Mobile: 0703 070 707 / 0732 170 170
- WhatsApp Number: 0703 070 707
These contacts handle:
- Power outage reporting
- Prepaid meter faults
- Billing and account inquiries
- New electricity connections
KPLC Kisumu Customer Care Contacts Number
The Kisumu region uses the same official KPLC customer service numbers as the rest of Kenya to ensure consistent support.
KPLC Customer Care Contacts – Nyeri
Customers in Nyeri and Central Kenya can access KPLC support through the national customer care lines.
KPLC Customer Care Contact Number – Nyeri
- 97771
- 0703 070 707
- 0732 170 170
Nyeri customers can also visit nearby KPLC offices for service applications and technical assistance.
Why Contact KPLC Customer Care?
You can contact KPLC customer service for:
- Power outage complaints
- Prepaid (token) meter errors
- Billing and account disputes
- New electricity connections
- Meter replacement or inspection
- General electricity inquiries
Frequently Asked Questions (FAQs)
What is the KPLC customer care contact number in Kenya?
The main KPLC customer care number is 97771, available 24/7.
Does KPLC have a WhatsApp number?
Yes. The official KPLC WhatsApp number is 0703 070 707.
What is the KPLC customer care contact number for Nairobi, Kisumu, and Nyeri?
All regions use the same official numbers:
- 97771
- 0703 070 707
- 0732 170 170
Conclusion
Whether you’re in Nairobi, Kisumu, Nyeri, or anywhere in Kenya, KPLC customer care contacts make it easy to get help quickly. Save the official numbers and WhatsApp contact to report power issues, resolve billing problems, and manage your electricity services efficiently.
For faster service, always have your meter number or account number ready when contacting KPLC.
