ICICI Bank Customer Care Number – Toll Free No. 1800 1080.WhatsApp Number 86400 86400
How to Contact ICICI Bank Customer Care: 24×7 Numbers, Email, WhatsApp, and More
ICICI Bank, one of India’s leading private banks, offers a robust customer care system to assist with various banking needs, including personal banking, credit cards, NRI services, and more. Whether you need help with your savings account, credit card, or have a grievance to report, ICICI Bank provides multiple channels to connect with their customer care executives. This guide covers all the ways to contact ICICI Bank, including 24×7 customer care numbers, WhatsApp, email IDs, and NRI-specific contact details.
Is ICICI Customer Care Available 24×7?
Yes, ICICI Bank offers 24×7 customer care services for most of its banking products, including personal banking, credit cards, and wealth management. Customers can reach out at any time to resolve queries related to their accounts, report unauthorized transactions, or seek assistance with internet banking, loans, and more. However, some specific services, like grievance escalation or contacting certain business heads, may have limited hours (e.g., Monday to Friday, 9:00 AM to 6:00 PM IST). Always use the official contact details listed on ICICI Bank’s website to ensure account security.
ICICI Bank Customer Care Numbers
ICICI Bank provides dedicated toll-free and chargeable numbers for different types of customers and services. Below is a comprehensive list of customer care numbers:
- Personal Banking Toll-Free Number: 1800 1080
For queries related to savings accounts, personal loans, and general banking services.
Availability: 24×7 - Credit Card Customer Care Number: 1800 1020 123
For ICICI Bank credit card-related queries, such as billing, credit limit, or reporting a lost/stolen card.
Availability: 24×7 - Amazon Pay ICICI Credit Card Customer Care: 1800 1020 123
A dedicated number for Amazon Pay ICICI credit card holders.
Availability: 24×7 - Wealth/Private Banking Customer Care: 1800 103 8181
For premium banking customers seeking assistance with wealth management or private banking services.
Availability: 24×7 - Corporate/Business Banking Customer Care: 1860 120 6699
For corporate, institutional, or business banking queries.
Availability: 24×7 - Alternate Customer Care Number (Chargeable): +91-22-3366 7777
For domestic customers traveling abroad or those unable to use toll-free numbers.
Availability: 24×7 - To Report Unauthorized Transactions: 1800 2662
Use this number to report lost/stolen cards or unauthorized transactions immediately.
Availability: 24×7 - Grievance Redressal: 1800 200 3344
For escalating unresolved complaints or grievances (Monday to Friday, 9:00 AM to 6:00 PM).
Is ICICI Credit Card Customer Care 24×7?
Yes, ICICI Bank’s credit card customer care is available 24×7. You can contact the dedicated credit card helpline at 1800 1020 123 for issues like card blocking, billing disputes, or credit limit inquiries. For Amazon Pay ICICI credit card holders, the same number applies. If you need to report a lost or stolen credit card, you can also use this number or block the card via internet banking or the iMobile Pay app.
ICICI Bank NRI Customer Care Numbers
ICICI Bank provides dedicated support for Non-Resident Indian (NRI) customers, including toll-free numbers for specific countries and a general NRI contact number. Below are the details:
- NRI Customer Care Toll-Free Number (India): 1800 102 5600
For NRI customers calling from India for account-related queries.
Availability: 24×7 - NRI Customer Care Email: nri@icicibank.com
For NRI customers to raise queries or complaints via email. Use your registered email ID for faster resolution. - Country-Specific NRI Toll-Free Numbers (Timings: 9:00 AM to 11:59 PM IST, Monday to Friday):
- USA: 1-833-965-1642, 1-844-885-7400
- UAE: 8000-183-0040, +971-8000-320-807
- Singapore: 800-101-4621, +65-800-321-1140
- UK: 0-800-029-1679, +44-808-175-4580
- Australia: 1-800-976-163, +61-1800-324-856
- General NRI Contact Number (Chargeable): +91-40-3099 8025
For NRI customers calling from other countries.
NRI customers can also request a callback by filling out a form on the ICICI Bank website or raise a service request online for issues like account updates or fund transfers.
ICICI Bank Customer Care WhatsApp Number
ICICI Bank offers WhatsApp Banking for basic credit card and banking services. To use this service:
- Add the number 86400 86400 to your contacts.
- Send “Hi” from your registered mobile number to initiate a chat.
- Follow the prompts to access services like balance inquiries, bill payments, or credit card services.
Availability: 24×7
Note: WhatsApp Banking is suitable for basic queries. For complex issues or grievances, use the customer care numbers or email.
ICICI Bank Customer Care Email IDs
ICICI Bank provides specific email addresses for different types of accounts and services. Always use your registered email ID to ensure quick resolution:
- General Customer Care: customer.care@icicibank.com
For personal banking, savings accounts, loans, and credit card queries. - Corporate Banking: corporatecare@icicibank.com
For corporate or business banking-related issues. - NRI Services: nri@icicibank.com
For NRI account holders to address queries or complaints. - Phishing/Fraud Reporting: antiphishing@icicibank.com
To report suspicious emails or fraudulent activities. - Head of Service Quality: headservicequality@icicibank.com
For escalating unresolved complaints.
Other Ways to Contact ICICI Bank Customer Care
In addition to phone, email, and WhatsApp, ICICI Bank offers the following methods to connect with their customer care team:
- Online Service Request: Visit the ICICI Bank website (www.icicibank.com) and navigate to the “Service Request” section to raise queries about credit card cancellation, account updates, or other services. You may need to log in with your net banking credentials or provide details like your account/credit card number.
- iMobile Pay App: Use the ICICI Bank iMobile Pay app to chat with a customer care representative, block a credit card, or raise a service request.
- Visit a Branch: For in-person assistance, visit the nearest ICICI Bank branch. You can find branch locations using the “Branch/ATM Locator” on the ICICI Bank website.
- Postal Address: For written complaints or queries, send mail to:
ICICI Bank Limited, ICICI Phone Banking Center,
ICICI Bank Tower, 7th Floor, Survey No: 115/27, Plot No. 12,
Nanakramguda, Serilingampally, Hyderabad – 500032, India. - NRI Services Postal Address:
NRI Services Center (CPC NRI), ICICI Bank Limited,
RPC Mumbai, Autumn Estate, 5th Floor, ‘A’ Wing,
Near Mhada, Chandivali, Andheri (E), Mumbai – 400 072, India. - Relationship Manager: For personalized assistance, contact your relationship manager by calling 022-4440 0000 or emailing myrm@icicibank.com. You can find your relationship manager’s details on the internet banking homepage.
Tips for Contacting ICICI Bank Customer Care
- Use Registered Contact Details: Always call or email from your registered mobile number or email ID for faster verification and resolution.
- Keep Account/Card Details Ready: Have your account number, credit card number, or other relevant details handy when contacting customer care.
- Avoid Unofficial Channels: Use only the contact details listed on the official ICICI Bank website (www.icicibank.com) to avoid scams or phishing attempts.
- Escalation Process: If your query remains unresolved, follow ICICI Bank’s escalation matrix:
- Level 1: Call 1800 1080 or email customer.care@icicibank.com.
- Level 2: Contact the Head of Service Quality at headservicequality@icicibank.com.
- Level 3: Write to the Nodal Officer at the Hyderabad address mentioned above.
- Level 4: Complain with the Reserve Bank of India’s Complaint Management System (CMS) at 14448 (9:30 AM to 5:15 PM).
- Report Fraud Immediately: If you suspect unauthorized transactions or phishing, call 1800 2662 or email antiphishing@icicibank.com. You can also report to the National Cyber Crime Helpline at 1930 or cybercrime.gov.in.
Conclusion
ICICI Bank’s customer care services are designed to provide seamless support for personal banking, credit cards, NRI services, and more. With 24×7 toll-free numbers, WhatsApp banking, email support, and online service requests, customers have multiple options to resolve their queries. For urgent issues like lost cards or fraud, act quickly using the dedicated helplines. Always verify contact details through the official ICICI Bank website to ensure your account’s security.
For more information or to raise a service request, visit www.icicibank.com or download the iMobile Pay app.
