Truworths Customer service 00 27 21 460 2300 or 0861 878 967, Email: online@truworths.co.za
Truworths Customer Care Contact Details
Truworths Customer Care: Contact Details, Account Payments, and Order Tracking in South Africa
Truworths is a leading South African fashion retailer, renowned for its stylish clothing, footwear, accessories, and beauty products.
Founded in 1917, the company operates over 700 stores across South Africa and other African countries, offering a seamless shopping experience both in-store and online.
Whether you need assistance with your Truworths account, have queries about account payments, or want to track your order, Truworths customer care provides multiple ways to get in touch.
This guide covers all the essential Truworths customer care contact details, including phone numbers, email addresses, and more, to ensure a smooth shopping experience.
Truworths Customer Care WhatsApp Number
Currently, Truworths does not offer a dedicated WhatsApp number for customer care inquiries. However, you can view your account statement via WhatsApp by adding 021 460 2303 to your contact list, sending “Hi” in the chat, and following the prompts. For general inquiries, use the alternative contact methods listed below.
Truworths Customer Care Toll-Free Number South Africa
For toll-free support in South Africa, you can reach Truworths customer care at 0800 007 221. This number is ideal for quick resolutions related to account queries, returns, or general assistance.
Truworths Contact Number South Africa
For non-toll-free customer support, you can contact Truworths at 0861 878 967 or +27 21 460 2300. These numbers are suitable for addressing issues related to accounts, payments, or online shopping. The average hold time is less than one minute, with Sunday being the best day for shorter wait times.
Truworths Contact Details Email
You can reach Truworths customer care via email at services@truworths.co.za for general inquiries or online@truworths.co.za for online shopping-related questions. These email addresses are perfect for non-urgent queries, such as requesting account statements or addressing delivery issues.
Truworths Contact Number Head Office
The Truworths head office is located in Cape Town, not Johannesburg, at 1 Mostert Street, CBD, Cape Town, 8001, South Africa. You can contact the head office at +27 21 460 2300 for corporate or escalated inquiries. Note that there is no specific Truworths head office Johannesburg contact number, as the main headquarters is in Cape Town.
Truworths Account Payments Contact Details
Managing your Truworths account payments is straightforward with multiple payment options:
- Online Payments: Pay securely via the Truworths website at accounts.truworths.co.za using your account number and ID.
- EasyPay: Make payments at any EasyPay point, online via the EasyPay platform, or through the EasyPay app.
- Debit Order: Set up a debit order for automatic payments by contacting customer care at 0861 878 967.
- In-Store Payments: Visit any Truworths store or affiliated brands like Truworths Man, Uzzi, or OFFICE London to pay in person.
For payment-related queries, contact customer care at 0800 007 221 (toll-free) or email services@truworths.co.za.
Truworths Track Order: App and Online Options
Truworths does not currently offer a dedicated track order app. However, if you have a Truworths account, you can track your order directly on the website at www.truworths.co.za by logging into your account. For guest checkouts, tracking is not available online, and you must contact customer care at 087 285 9401 for order status updates. The Truworths website is mobile-friendly, allowing you to access tracking features on your phone, tablet, or computer.
Comparing Truworths with Foschini
Truworths and Foschini (part of The Foschini Group, or TFG) are both prominent South African fashion retailers, but they cater to slightly different markets. Truworths focuses on trendy, high-quality clothing and accessories, with brands like Daniel Hechter, Inwear, and LTD, while Foschini offers a broader range, including sportswear and homeware. Unlike Foschini, which has a dedicated mobile app for shopping and order tracking, Truworths relies on its mobile-friendly website. For customer care, Foschini provides a WhatsApp contact option, whereas Truworths does not. To explore Foschini’s contact details, visit their official website or contact their customer care for specific inquiries.
Additional Truworths Services
- TruRoyalty Loyalty Program: Join for free if you’re 18 or older to earn rewards on purchases. Use your Truworths card at affiliated stores like Earthchild or Naartjie to accumulate points.
- Online Shopping: Shop conveniently at www.truworths.co.za for a wide range of products, though gift cards and vouchers are only accepted in-store.
- Returns and Exchanges: Returns are accepted within 30 days with a valid receipt, but policies may vary by store. Contact customer care for assistance with returns.
Why Choose Truworths Customer Care?
Truworths is committed to providing excellent customer service, with multiple contact options to address your needs. Despite some customer complaints about long delivery times or in-store service, Truworths has a strong reputation for resolving issues efficiently, especially through its toll-free number and email support. The company’s customer service is rated 1.8 out of 5 based on consumer feedback, but positive experiences, such as helpful staff at certain branches, highlight their dedication to customer satisfaction.
How to Stay Updated with Truworths
Stay connected with Truworths via their social media platforms for the latest fashion updates and customer service responses:
- Facebook: @Truworths
- Instagram: @truworths
- Twitter: @TruworthsTweets
For non-urgent inquiries, use the contact form on their website at www.truworths.co.za.
Conclusion
Whether you’re managing your Truworths account, making account payments, or seeking the Truworths customer care toll-free number in South Africa, this guide provides all the necessary contact details. From the Truworths contact number in South Africa (0861 878 967) to the head office contact number (+27 21 460 2300), you can easily reach out for support. While there’s no Truworths track order app, the website offers robust tracking for account holders. Compared to competitors like Foschini, Truworths provides a unique fashion experience with reliable customer support. For more details or to shop online, visit www.truworths.co.za or contact their team today.
Note: Always verify contact details on the official Truworths website, as they may change over time.
