Kenya Airways | Contacts-Global Mobile. +254 711 024 747; Global WhatsApp. +254 705 474 747.
KQ Customer Care Contacts – Ultimate Guide (2026)
If you’re searching for accurate and up-to-date Kenya Airways customer care contacts — including 24/7 phone lines, WhatsApp numbers, booking support, and head office details — this guide covers everything you need in one place.
📞 Kenya Airways Contact Number 24/7
Kenya Airways operates a 24-hour customer service desk to support flight enquiries, changes, cancellations and general assistance.
- 24/7 Customer Service Phone: +254 20 327 4747 — available round-the-clock for passengers worldwide. (Kenya Airways)
- Customer Care Email: customer.relations@kenya-airways.com — ideal for non-urgent queries. (Kenya Times)
This number connects you to the airline’s dedicated support center, ensuring you get help whenever needed.
💬 Kenya Airways Contact Number WhatsApp
For mobile users, Kenya Airways also maintains a WhatsApp support line, providing a quick and convenient channel for real-time assistance with travel issues.
- WhatsApp Contact: +254 705 474 747 — send messages for booking confirmations, flight updates, cancellations, itinerary changes, and more.
👉 Tip: Save the number in your phone’s contacts as KQ WhatsApp Support so you can message instantly.
📱 KQ Customer Service Number (General Support)
Here are the main global telephone numbers you can use based on your location:
✔ Kenya & Africa
- Customer Service: +254 20 327 4747 — 24/7 support.
✔ United States
While the official Kenya Airways site lists international contacts for reservations in the US, many guests find support with these options:
- US Toll-Free / Customer Service: +1-800-327-8900 — available for reservations and flight support. (Airline Contact Info)
- Some travel platforms list +1-877-696-5973 as an alternate US support option. (Kenya Airways Help Center)
📌 Note: Always verify with the official airline website if unsure.
🏢 Kenya Airways Head Office Contacts
If you need to reach the KQ head office or corporate headquarters for corporate or management enquiries:
- Head Office Phone: +254 (0)20 642 2000 — main corporate office line.
- Head Office Address:
Airport North Road,
Embakasi, Nairobi, Kenya.
This is useful for official letters, press inquiries, or airline partnerships.
✈️ KQ Booking Contacts
Booking direct with Kenya Airways can be done through multiple channels. Here’s how to secure your flight or modify an existing one:
📍 Customer Service Contacts for Booking:
- Phone (Kenya): +254 20 327 4747 — bookings & general support.
- Mobile Support: +254 711 024 747 — reservations and customer queries.
- WhatsApp: +254 705 474 747 — quick booking help and confirmations.
- Email: customer.relations@kenya-airways.com — documentation and complex queries.
💡 Pro tip: Use the Kenya Airways official website Book & Manage portal to view flight details, change seats, update contacts, and print itineraries.
How to Speed Up Your Customer Support Requests
To get faster responses:
✔ Message via WhatsApp — many users report quicker replies than phone queues.
✔ Include your booking reference and full name in every message.
✔ Use the social media support handles – @KQSupport on X/Twitter for updates.
Conclusion
Whether you’re in Nairobi, New York, London, or elsewhere, having the right Kenya Airways customer care contacts at your fingertips makes travel easier. Save these numbers and email addresses now to handle flight changes, booking support, WhatsApp queries, and head office communications more efficiently and reliably.
