Telkom Customer Care Number in South Africa 2026 WhatsApp: 0811 601 700

⚡ Fastest Ways to Contact Telkom (Mobile Users)

1️⃣ WhatsApp: 0811 601 700 (fastest)
2️⃣ Dial *180# for self-service
3️⃣ Call 081 180 for live assistance

If you’re a Telkom South Africa customer or considering a Telkom contract, having the correct customer care contact details is essential. Whether you need help with your contract, billing, technical issues, or simple account queries, this guide provides all the key Telkom contact numbers — including WhatsApp support — to get help quickly and easily.

 

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✅ Main Telkom Customer Care Numbers

📱 Mobile Customer Care (General queries & support)

• 081 180 – Primary Telkom customer care number (free from a Telkom mobile).

☎️ Fixed Line / Broadband Support

• 10210 – Telkom fixed broadband or home service support line.

📞 Sales, Billing, Contract & Account Queries

• 10213 – Use this number for sales, contract plans, upgrades, billing issues and cancellation support.

🆘 Technical Faults Line (24/7)

• 0800 018 018 – Report network faults or connectivity issues free from any phone.

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💬 Telkom WhatsApp Customer Care (Self Service)

Instead of waiting on hold, Telkom now offers WhatsApp support for quick, automated assistance with common tasks:

📲 WhatsApp Number: 0811 601 700
Use this to:

• Check data balances
• recharge bundles or airtime
• manage your account
• view usage and deals
• Get basic support responses
  This WhatsApp line works as a self-service bot and can often answer your query immediately without calling.

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📍 Self-Service & USSD Short Codes

📶 USSD & Self Service Short Codes (Quick access):

• Dial *180# – View Telkom service menu & account options.
• Dial *188# or call 188 – Check your airtime/data balance.

These shortcuts let you check balance, bundles, airtime, and payment info instantly without speaking to an agent.

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📧 Email & Online Help Options

If your issue isn’t urgent or you prefer writing:

✉️ Email Support: Use the contact form on the official Telkom help page (via Telkom.co.za).
💻 Online Help & Live Chat: Visit Telkom’s official Help Guide website for live chat with virtual assistant Thuso.

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🎯 Why Contact Telkom Customer Care?

Here are common reasons customers reach out:

• 📅 Contract Questions – Renewal dates, cancellation fees, plan changes.
• 💳 Billing & Payments – Incorrect charges, invoice queries, payment support.
• 📱 Mobile & Broadband Support – Data issues, network drops, signal problems.
• 🛠️ Technical Faults – Reporting faults for landline, internet, or mobile.
• 🔄 Account Management – Contract upgrades, SIM swaps, number porting.

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🧠 Tips to Get Faster Support

✅ Have your account number, phone number, and ID ready when you call.
✅ Try the WhatsApp support first — it’s often fastest for simple queries.
✅ For complex issues (e.g., contract cancellation, refunds), calling 10213 or using online chat may give you a human agent.
✅ Use self-service tools (My Telkom App or USSD codes) outside normal call centre hours.

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📌 Summary of Key Telkom Contact Numbers (South Africa)

Support Type	Number	Notes
Telkom Mobile Help	081 180	Free from Telkom mobile
Home / Broadband Support	10210	Telkom fixed-line & broadband
Sales & Contract Care	10213	Billing, contracts, cancellations
WhatsApp Self-Service	0811 601 700	Check data, balance, bundles
Technical Faults	0800 018 018	Fault reporting
USSD Self-Service	*180# / *188#	Quick balance/info

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Telkom Contract & WhatsApp Support Q&A