Myloancare customer service-Contact: Direct dial to 1-866-822-0890. To fax evidence of insurance, please call 843-413-7127.
Customer Support · Mailing Information · 1-800-274-6600.
Navigating mortgage servicing can be complex, but LoanCare makes it easier with dedicated customer support and online tools. Whether you need the LoanCare customer service phone number, want to make a payment, or access your MyLoanCare account, this guide covers everything you need to know about LoanCare mortgage services, including contact details, hours, and login information.
What is LoanCare and MyLoanCare?
LoanCare, a leading national mortgage servicer, manages over $350 billion in assets and is part of Fidelity National Financial, a Fortune 500 company. Their online portal, MyLoanCare, enables homeowners to manage their mortgage, schedule payments conveniently, and access account details.
LoanCare Customer Service Contact Information
For prompt assistance, LoanCare offers multiple ways to reach its customer service team:
- LoanCare Customer Service Phone Number: 1-800-919-3009 (toll-free for general inquiries).
- LoanCare Payment Phone Number: For payment-related queries, call 1-844-436-0374 (EverBank-affiliated accounts) or use the general customer service number.
- Insurance Department: 1-866-822-0890 for insurance-related concerns.
- Refinancing Inquiries: 1-800-274-6600 for refinancing options.
- Email Support: Send inquiries to customersupport@myloancare.com for general issues or asleads@loancare.net for specific requests.
- Payoff Requests: Email payoffs@myloancare.com or fax to 904-366-2039.
- LoanCare Address:
- General Correspondence: LoanCare, LLC, P.O. Box 202049, Florence, SC 29502-2049.
- Physical Address: 3637 Sentara Way, Virginia Beach, VA 23452.
LoanCare Customer Service Hours
LoanCare’s customer service team is available during the following hours:
- Monday–Friday: 8:00 AM–9:00 PM ET
- Saturday: 8:00 AM–3:00 PM ET
- Sunday: Closed
For 24/7 support, you can submit a customer service request form on the MyLoanCare website under the “Sales Inquiry” section.
How to Access Your MyLoanCare Account
The MyLoanCare login portal is your go-to platform for managing your mortgage. Here’s how to get started:
- Visit the MyLoanCare Website: Go to myloancare.com or everbank.myloancare.com for EverBank-affiliated accounts.
- Register Your Account: Create a new user ID and password. You’ll need your LoanCare loan number, available on your servicing transfer notice or welcome email.
- Log In: Once registered, use your credentials to access your dashboard, where you can:
- Schedule monthly payments or make one-time payments.
- View loan details and statements.
- Request mortgage assistance or payoff quotes.
Note: If you encounter issues like an “Error 403 Web Page Blocked” message, try clearing your browser cache or contacting customer support.
Making Payments with LoanCare
LoanCare offers flexible payment options:
- Online: Log in to your MyLoanCare account to set up automatic payments or make a one-time payment.
- By Phone: Call 1-844-436-0374 (EverBank accounts) or 1-800-919-3009 for assistance.
- By Mail: Send checks to LoanCare, LLC, P.O. Box 202049, Florence, SC 29502-2049. Ensure checks are made out to LoanCare, LLC or EverBank (for EverBank accounts).
Tip: Payments sent to an old address after a servicing transfer will still be applied, though posting may be delayed.
Common Issues and How to Resolve Them
- Website Access Problems: If you can’t log in to MyLoanCare, ensure you’re using the correct URL (e.g., lakeviewloanservicing.myloancare.com for Lakeview accounts) or contact support.
- Payment Disputes: For issues like double payments or refunds, email customersupport@myloancare.com with bank statements (PDF format) to verify transactions.
- Certified Letter Notices: For urgent delivery rescheduling, call 1-800-919-3009.
- Mortgage Assistance: Visit the “Mortgage Assistance” section on everbank.myloancare.com or call 1-800-909-9525 for support.
Why Choose LoanCare?
With 40 years of experience, LoanCare is a trusted mortgage servicer known for:
- Advanced Analytics: Their LoanCare Analytics™ platform provides transparency into portfolio performance.
- Customer-Centric Service: Highly rated by major agencies, LoanCare focuses on delivering exceptional support.
- Nationwide Compliance: Approved servicer meeting all U.S. state licensing requirements.
Customer Feedback and Concerns
While LoanCare is praised for its robust servicing platform, some customers have reported challenges, such as delays in refund processing or website outages. For instance, a 2023 Reddit thread highlighted temporary website issues, with users urging better communication from LoanCare during disruptions. To address concerns, contact their customer service team promptly or submit a formal complaint via the website.
Final Thoughts
LoanCare and MyLoanCare provide comprehensive tools and support for managing your mortgage. From the LoanCare customer service phone number (1-800-919-3009) to the user-friendly MyLoanCare login portal, you have multiple options to stay on top of your loan. For urgent inquiries, reach out during their customer service hours (Monday–Friday, 8:00 AM–9:00 PM ET; Saturday, 8:00 AM–3:00 PM ET) or use the online request form for 24/7 access.
For more details, visit myloancare.com or loancareservicing.com. Have questions? Drop them in the comments below, and we’ll help you navigate your mortgage journey!
Disclaimer: Always verify contact information and account details directly with LoanCare to ensure accuracy.
