Helb Customer Care Contacts call centre 0711052000 or contactcentre@helb.co.ke
Quick HELB Contact Summary
| Contact Type | Details |
|---|---|
| HELB Customer Care Number | 0711 052000 |
| Customer Care Email | contactcentre@helb.co.ke |
| HELB Portal | https://www.helb.co.ke |
| Head Office | Anniversary Towers, Nairobi |
| Huduma Centres | Nationwide coverage |
| WhatsApp Group/Number | No official public WhatsApp |
In the case that you experience any challenges, send an email requesting your certificate to contactcentre@helb.co.ke or call our contact centre on 0711052000.
If you’re looking for HELB customer care contacts — including phone numbers, email addresses, portal login help, Huduma Centre support, and WhatsApp assistance — this complete guide has you covered.
Whether you’re a student applying for a loan, checking your disbursement status, or trying to resolve repayment issues, knowing the right HELB contact information will save time and frustration.
1. HELB Customer Care Number (Call & Local Support)
📞 Main HELB Contact Centre Phone: 0711 052000
This is the official HELB customer care number for general inquiries, loan application questions, repayment issues, and compliance support.
Operating Hours:
🕗 Monday – Friday: 8:00 am – 5:00 pm (East African Time).
📍 If you’re in Nairobi and the surrounding areas, calling this number during business hours connects you to a dedicated support team at the HELB Contact Centre.
2. HELB Customer Care Email Contacts
📧 General HELB Support Email:
contactcentre@helb.co.ke — Use this for loan enquiries, portal issues, updates, or clarifications.
👉 Emails are ideal when you want written responses or are submitting documents like compliance certificates, proof of payments, or clearance requests.
3. Does HELB Have a WhatsApp Number or Group Link?
📱 Official WhatsApp Number: There is no officially published HELB WhatsApp number or group link from HELB’s official website. However, some students report unofficial use of the main contact line for WhatsApp communication.
⚠️ Important: Always rely on official channels from HELB’s website to avoid scams. HELB does not share random group links or unofficial WhatsApp contacts for support.
4. HELB Portal & Login Support
🌐 HELB Portal: https://www.helb.co.ke
The portal is the central online platform for loan applications, tracking applications, accessing statements, and downloading compliance certificates.
Portal Login Tips
- Use your registered email or phone number.
- If you forget your password, click “Forgot Password” and follow the reset instructions.
- For persistent login issues, contact HELB customer care at contactcentre@helb.co.ke or call 0711 052000.
5. Contact Centre & Huduma Centres Across Kenya
HELB services are now accessible at Huduma Centres nationwide — making support available even if you’re not in Nairobi.
📍 Some of the Huduma Centres offering HELB services include:
- Nairobi – GPO (Teleposta Building)
- Mombasa – GPO
- Eldoret
- Kisumu
- Nakuru
- Machakos
- Kakamega
- Nyeri
- Embu, and many more across the counties.
These centres can assist with tasks like document verification, status updates, compliance certificates, and application queries — especially useful if phone or online access fails.
6. Chat With HELB Customer Care (Online & Social Media)
While HELB does not offer a live chat on the official site, you can message HELB support via official social media channels:
📘 Facebook: HELB Kenya Official
🐦 X (Twitter): @HELBpage
These platforms often respond to direct messages and post updates, deadlines, and important alerts.
Frequently Asked Questions (FAQs)
Q: How do I log in to HELB portal?
Visit www.helb.co.ke, click login, enter your credentials, or use the reset option if needed.
Q: Can I talk to HELB customer care directly in Nairobi?
Yes — call 0711 052000 or visit the Contact Centre at Anniversary Towers.
Q: Does HELB use WhatsApp for support?
There’s no official WhatsApp number; only verified channels like phone, email, and in-person support.
By using these official HELB customer care contacts, you can easily resolve issues related to loans, portal login, repayment, compliance certificates, and more — with support both online and offline across Kenya. 📚💬
